Communication Policy

1. Our Commitment to You

• We are committed to providing all customers, supporters, and collaborators with a respectful, helpful, and timely service.
• We aim to respond to all enquiries within 3–5 business days, though this may vary during high-traffic periods.
• To help us maintain a high standard of communication, we ask that all messages be respectful, relevant, and appropriate in tone and content.

2. How to Contact Us

• The official contact form on our website is the only guaranteed method to reach us with queries, complaints, or requests.
• Messages sent via social media, DMs, or third-party platforms may not be monitored or responded to due to lack of formal tracking and necessary details.

3. What We Will Not Accept

We reserve the right to ignore, block, or take legal or formal action regarding messages that fall into any of the following categories:

Abusive, Harassing, or Threatening Messages
• Offensive or threatening language
• Personal attacks or slurs based on race, gender, religion, disability, sexual orientation, or any protected characteristic under the Equality Act 2010
• Repeated, aggressive follow-ups or spamming of our inbox or staff

Defamatory Statements
• False public accusations that may damage Offset Show, its team, partners, or attendees
• Statements that may constitute libel under the Defamation Act 2013

Malicious or Vexatious Communications
• Intentionally false claims or misleading contact made to provoke, disrupt, or harass
• Attempts to bait or record staff for social media, malicious intent, or personal content

Spam, Promotions, or Unsolicited Advertising
• Unrequested business pitches, marketing messages, or advertising of third-party products or services

4. Consequences of Abusive or Inappropriate Contact

• You will not receive a response if your message is abusive, threatening, or inappropriate
• Your email address, phone number, or social media account may be blocked or blacklisted across our systems
• In serious cases, communication may be reported to the authorities (e.g. police) for harassment under the Protection from Harassment Act 1997 or threatening behaviour under the Malicious Communications Act 1988 or Communications Act 2003
• Your communication may be forwarded to our legal representatives, especially in cases of defamation
• We may retain a copy of any communication deemed abusive, in line with UK GDPR and our Privacy Policy, for potential legal proceedings

5. Formal Disputes & Escalations

• If you are unhappy with a response or outcome, you may submit a formal escalation through our contact form
• Clearly mark it as an escalation and include all relevant information
• Your escalation will be reviewed by senior management
• Persistence without new or relevant information, or escalation through aggression, will not be acknowledged

6. Our Rights Under UK Law

• We reserve the right to refuse service or communication with any individual who engages in abusive, defamatory, or inappropriate contact
• We reserve the right to pursue legal action in cases of harassment, defamation, or reputational harm
• We will retain evidence of any such communication in accordance with UK GDPR and our internal data retention policies

7. Summary Table

Unacceptable Behaviour	Possible Consequences
Abusive or discriminatory messages	• No reply • Account blocked • Legal or police action
Harassment or repeated spam	• Blocked from contact • Logged and reported
False public accusations	• Legal action under defamation law
Threats or targeted abuse	• Escalation to law enforcement

Final Note

• We believe in mutual respect
• Our team is here to help, not to be mistreated
• By using our official contact channels respectfully, you help us maintain a safe and professional environment
• Thank you for supporting Offset Show and for helping uphold a culture of fairness and respect